Changes to services provided by Estates and Facilities

We have made changes to how the Facilities team (based within the wider Estates and Facilities team) operates in an effort to provide a more effective service. The Facilities team supports the College’s portering, security, stores, post, reception, telephone and cleaning services.

Here is an outline of how the services provided by our team now operate:

Porters
Our Portering team will now form part of a central team of Facilities Assistants supporting the College by covering general portering duties.

Security
Our Security team – who are contracted security guards - will manage the opening and security of our buildings. The team has been expanded to cover their new role. 


RHB reception
A central reception for the campus, based at the main entrance of the Richard Hoggart Building, is being established. It is intended this will be the arrival point to welcome visitors to campus. We will be recruiting a receptionist to manage the welcoming of visitors, until then the area will be managed by Porters until 5 pm, after which our Security team will take over.

DTHB reception
A receptionist is also being recruited to welcome visitors to our Deptford Town Hall Building. Until an appointment is made, our Security team are managing the area.

Post Room
There is no change to the opening hours or services provided by Central Stores or the Post Room.

Who to contact

Security team (opening and securing buildings) ext 7105 or Ian Selway, Security Manager, i.selway@gold.ac.uk.

Cleaning and security
To talk about cleaning or security in general, please get in touch with Jimmy Harris, Facilities Co-ordinator, j.harris@gold.ac.uk.

Porters Please get in touch with Mark Eaglestone or Ron Jayasinghe (our Senior Porters), or the Estates and Facilities HelpDesk, estates@gold.ac.uk.

Management team Janet Sellar is the manager responsible for the Facilities and you can email her or me (Nick Jones) with questions that you may have about the services.

The process to bring this change about has been one of extensive consultation and negotiation over a two-year period, and my sincere thanks go to all those who made this change process possible.

I trust that we can count on your cooperation during the implementation period. Thank you in advance for your support.

Nick Jones

Head of Facilities

September 2011