Telephones and Switchboard Services
Telephone and Switchboard Services provide and maintain a voice communication system for the benefit of all authorised users within the organisation.
The services provides:
- a central switchboard operator service Monday to Friday between 9.00am and 5.00pm
- maintains the exchange equipment, switchboards, cabling network and associated equipment in a safe and sound condition
- provide replacements for faulty handsets and progress all reported faults with the appropriate maintainer or public network on behalf of the College
- maintain the call logging and telephone management system to provide monthly departmental reports on extension call costs, monitor network traffic, and trace exceptional use if requested
- maintain an up to date switchboard directory
- advise users on the facilities of the exchange and handsets, and make changes to the configuration as required
- advise users on new equipment and installations they may require
- monitor the industry and suppliers to ensure products and services are obtained at the most beneficial cost to the College
To check voicemail from any phone please follow the instructions providded at the link below
http://www.gold.ac.uk/media/Voicemail%20guide.pdf,
We expect clients to:
- reports faults to extension 7104
- advise us on extension 7104 of any staff changes or moves
- ensure personal calls are handled in an agreed manner
Mindy Bour - Telephone Services Manager
020 7919 7104 Email: m.bour (@gold.ac.uk)