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Account issues and passwords

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Goldsmiths IT account access and how to solve problems with your passwords

All staff and students must register their Goldsmiths IT account when they receive their initial login details. Registering your account will allow you to reset your password anytime.

To register your account visit the registration portal.

Please ensure you access the password registration portal via the Firefox or Google Chrome web browsers.

After signing in with your username and temporary password, you will be asked to set up a number of security questions. You will need to remember your responses to these questions to reset your password at anytime.

Reset your password

For security reasons The IT Service Desk is unable to reset passwords via phone or email. To reset your password you will need to either:

  1. Use the password reset website to reset your password, or
  2. Visit the IT Service Desk on campus, located on the first floor of the library

You will need to correctly answer two of your security questions to proceed to the password reset page. The new password you create must meet the following requirements:

  • Be a minimum of 8 characters in length
  • Contain at least one character from each of the following three groups:
  • Letters: (uppercase and lowercase): A, B, C... (and a, b, c...)
  • Numerals: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
  • Your password cannot be a password you have used previously
  • Your password must not be related to your name or the information in your personal record in any way

If you get an error message while trying to reset your password this could be because you have not registered your account or your password is not meeting one of the above criteria. If you are unable to reset your password online, please visit the IT Service Desk in person and we will help you restore your access.

If you have not registered your account, you cannot reset your password online. In this case, you will need to visit the IT Service Desk in person to have your password reset.

Unlocking your account

Your account will automatically lock if you have entered an incorrect password too many times. If your account has locked please contact the IT Service Desk and we will unlock your account.

If you are unable to access any Goldsmiths systems after your account has been unlocked, please reset your password.

Staff use only: Requesting new accounts

Staff can request IT user accounts for permanent/fixed term staff, visiting lecturers, contractors and agency staff, as well as visitors who need an ID card through Identity Manager.

The account is created within minutes of you submitting your request, and you will receive an email confirming this, and the new username and password.

One Identity Account Request - User Guide (PDF)

Need more help?

Talk to us at the IT Service Desk or give us a ring.

You can find us in the Rutherford building, first floor.

Opening times, phone and email
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