Entourage

What is Entourage?

Entourage is an email client application which enables you to send, receive and manage emails from your workstation, just like Mulberry, Eudora or Microsoft Outlook.

Entourage is in fact a variant of Outlook that was developed by Microsoft specifically for use on Macintosh machines rather than Windows PCs. Thus it shares many features in common with Outlook as well as having a similar user interface.

However please note that Entourage can only be installed and run on a Macintosh, so it is not a suitable email client application if you have a Windows PC. Its sister application Outlook, conversely, can only be installed and run on a Windows PC and not on a Macintosh.

Why use Entourage?

The College's current main email software for staff, Mulberry, is no longer being actively developed - although it still works fine for the moment - so we will need to replace it. After requests from a wide range of staff across the College for Outlook (PC users) and Entourage (Macintosh users), we piloted both of these applications. After successful completion of the pilot testing, we are now offering Macintosh users Entourage as an alternative to Mulberry.

How do I decide between Entourage and Mulberry?

Both Entourage and Mulberry have the core email functionality you would expect. Here are some of the less obvious functions, which may or may not be relevant to you, to help you decide which to use.

Functionality	Mulberry	Entourage
Multiple identities:	✓	✗
Ability to share mailboxes:	✓	✗
Ability to view shared mailboxes:	✓	✓
Central address book:	✓	✗
Central outgoing mail:	✓	✓
Central preferences:	✓	✗

Entourage 2004 in Open Access and Teaching Rooms

When using Entourage on the machines in the Open Access and Teaching room areas you will need to repeat the setup process each time you log on.

Frequently Asked Questions

Select question using drop down box below.

Help with Entourage

Using the Office Assistant

From the Main Menu, choose Help > Use the Office Assistant (view screenshot)
This will cause the familiar Microsoft box Office Assistant graphic to appear.
Click on the Office Assistant graphic to display the balloon in which you can type a question (view screenshot)
Type "create new email" in the balloon. Click Search.
The help results will be displayed in a balloon above the Office Assistant. Click on a result to display it in a separate window:

If you cannot find the answer to your question in the online help or in the FAQs above, please contact the IT Services Helpdesk on extension 7555 or email them at helpdesk@gold.ac.uk.

View Screenshot

1. Select Mail in the Navigation Pane.
2. From the Main Menu, choose Tools > Signatures to open the Signatures dialog box.
3. Click the Newbutton to open the create new signature dialog box.
4. Enter a name for the signature in theNamefield.
5. Type the signature content in the space below. The signature should be in the following format, replace items in italics with your own details:

Firstname Surname
Job titleor Department ofdepartment
Goldsmiths, University of London
New Cross, London SE14 6NW

t: +44 (0)20 7XXX XXXX
e:e.mail@gold.ac.uk
www.goldsmiths.ac.uk

6.Hold the command + skeys on your keyboard to save signature, followed by command + wkeys to close the window.

Specify a Signature as the Default
1. On the Tools menu, click Accounts.
2. Click the account that you want to specify a default signature for, and then click Edit.
3. Click the Optionstab.
4. Under message options, click the drop-down menu and choose the default signature.
5. Click OK.

View Screenshot

In Mulberry:
1. Click on the Contacts Tab
2. Double-click on your username e.g. css01mj under "IMSP"
3. Select Address 'Export Addresses' Outlook
4. Save the file with an appropriate filename e.g. contacts.txt

In Entourage:
5. Open Entourage 2004, and click on Address Book in the Navigation Pane (top left hand corner).
6. Select File > Import .
7. Select 'Import information from a text file' and click the next arrow (bottom right hand side).
8. Select 'Import contacts from a tab- or comma-delimited text file' and click the next arrow.
9. Direct the Import Text File dialog box to the exported Mulberry file and click Import .
10. Ensure that the right hand column labelled unmapped fields is empty. If it isn't drag and drop the field(s) in the right hand column to the corresponding left hand column.
11. Click Import when done.
12. Click Don't Save when prompted to save current field mapping settings.
13. Click Finish to return to Entourage.
14. Imported contacts should now be in the Entourage Address Book.

View Screenshot

By default Entourage saves copies of outgoing email locally on your machine. This means that when you try to access your email from another machine or via the web interface you are not able to see it. Follow instructions below to copy outgoing emails to the IMAP sent-mail folder.

1. Select Entourage > Account Settings from the Main Menu .
2. Double click Goldsmiths Email (IMAP) .
3. Select the Advanced tab in the Edit Account dialog box.
4. Tick the box labelled 'Store sent messages in this IMAP folder' and select INBOX.sent-mail from the drop down list.
5. Click OK to close Edit Account dialog box.

View Screenshot

If you have not 'Subscribed to' a mailbox it will not appear in the user hierachy which is where shared mailboxes are displayed. To subscribe to a mailbox do the following:

1. In the Navigation Pane click on Goldsmiths Email .
2. On the right hand side expand all folders under the user hierarchy to display mailboxes which have been shared with you.
3. If a mailbox is shaded in light grey that means that you cannot view the contents of that mailbox. To change this simply click the Subscribe button in the toolbar.

Note: If you cannot see a mailbox which you should have access to, click the Update List in the toolbar.

You have the ability to view mailboxes that others have shared with you, but not the ability to assign others permissions. To allow a person access to a mailbox owned by you, please email the Systems Administrators Team with your username, the name of the mailbox(es) you would like to share, and the username(s) of the person who you would like it to be shared with.

Entourage does not allow this functionality.

If you need shared access to a departmental account, an authorised person within your department will have to make a request to the System Administrators Team . An email to the team should include the username and name of the mailbox which needs to be shared, and the username of the person who should have access to it.

You will need to do the same if you would like another staff member to have access to your own mailbox.

View Screenshot

There are two ways to do this:
1) Type the name in the To: field and click the Check Names button in the toolbar to search the Goldsmiths LDAP Directory
2) Click Address Book in the Navigation Pane and type the name in the search field on the right hand side.

Double click on the entry you require to view details.

The College does not use an Exchange server which would allow you to view other users' calendars. The recommended calendaring software application is Oracle Calendar (formerly known as Corporate Time). This will allow you to view others' calendars.

This facility is activated via a webpage available here.

Please read the information on the page carefully before submitting.

Please note that although we can supply you with the incoming and outgoing mail server details, IT Services will not provide any support for installing or using Entourage off campus.

Please refer to the Other Email Clients section for server details.

Mobile devices which are able to synchronise with Entourage are not being supported at present. IT Services aim to release Entourage to those users that would like it first and then consider the options surrounding access to your email using such devices.

You will be notified when such facility is availble to you.

Entourage 2004 will only be supported for laptops which are connected to the College network using a currently valid College login name and password.

Please read the information on this page before you change your password.

Change your password here

ITS do not support POP mode. This mode of email access means that email is taken off the server and saved locally to your machine. This means that you will not be able to access your email from other network locations or via webmail. It also contravenes the Email Policy for Staff, a copy of which can be read here

Training

Many people will find that Entourage is similar to other email applications that they have already used, and that it is very easy to understand and use for all of their email needs. Other users may need some training to provide and introduction to Entourage and to orientate themselves properly.

The 35 page Entourage- Getting Started Guide may be sufficient for you, but sometimes hands-on training can be a better way to learn.

Please complete ALL fields in the form below to make a request for training.

Goldsmiths - University of London