You will first need to update your Mulberry preferences to login to address books on startup and then use the Address Book manager to open the book(s) when you start Mulberry.

1. From the File menu, select Preferences
2. Click on Advanced (if necessary)
3. Select the Accounts tab and then the IMSP (address book not config management) account from the drop down list of accounts
4. Select the Options tab and check the 'Login on Startup' box

Using the address book manager window:

1. Select the address book you wish to open on startup
2. Click on the Info button (or right mouse click and select Properties)
3. Check the Open on startup box
4. Repeat for any other address books you want opened on startup

1. Select File | Preferences from the menu bar.
2. Select Simple option on the top right.
3. Click on the Signature box (bottom left). A Signature dialog window appears.
4. Enter your required text. Your auto signature should provide people with the following information:

Your name
Your job title
Your department (written as Department of XXX)
Goldsmiths, University of London
New Cross
London SE14 6NW
Your telephone number (written as 020 7919 XXXX)


5. Click on Ok in the Signature dialog window.
6. Click Save Default button, followed by Ok.

By default this text will then be added automatically at the end of every draft message.

The following settings can be used to determine whether the Cc and Bcc boxes are displayed when composing a message, or if the user will have to click on a button for them to be displayed.

1. Select File | Preferences from the menu bar
2. Select Advanced
3. Click on the Outgoing tab
4. Click on the Options tab
5. Change the Always Show Cc Field and Always Show Bcc Field options where appropriate
6. Click Save Default, followed by Ok.

When displaying an attachment, you will be warned if the file size is 'large' and asked if you wish to continue. To define the size of a large message attachment:

1. From the File menu, select Preferences and Advanced.
2. Choose the Message tab and select General.
3. Under Warn when Opening a Message Bigger than, enter a suitable value in the Size box.

Mulberry now has the option to allow the user to include read receipts with messages they send.

However, please note that the presence of a read receipt on a message is no guarantee that the message has been read. In addition, the recipient has the ability to turn off the sending of receipts. Thus the absence of a receipt does not necessarily mean that the email hasn't been read.

Sending Read Receipts

To send a read receipt with a message simply click on the Receipt button when composing a message.

Receiving Read Receipts

To define how Mulberry should handle read receipts that it receives with incoming messages then you need to select File | Preferences | Advanced | Message | Options from the menu bar. The options that are available are:

• Always Send Read Receipt: when this is on, a read receipt will always be sent when you open and view a message with a read receipt request.
• Never Send Read receipt: when this is on, read receipts will never be sent, even if requested by the sender of a message you read.
• Prompt to Send Read Receipt: when this is on, if a read receipt request is detected in a message you are reading, Mulberry will prompt you as to whether you want to send a read receipt back to the sender of the message or not.

As stated earlier a read receipt request is handled by the recipient of a message. There is no guarantee that if you request a read receipt, one will be sent back to you when the message is read, as the recipient can turn off read receipt processing.

Another new feature in Mulberry is spell checking while you are typing a draft email. Mulberry will highlight words in the draft message that it does not recognise. By default words that are not recognised are underlined, and highlighted in red. To correct a spelling mistake you can click on the incorrect word with the right mouse button, Mulberry will then display a pop-up menu containing alternative words, or the option of adding the word to the users own personal dictionary.

Please note that the user defined dictionary used by Mulberry is specific to Mulberry. Therefore any words that you may add will still not be recognised by other applications like Microsoft Word.

You can also change the behaviour of the spell checker by selecting Edit | Spelling Options from the menu bar.

With the release of Mulberry version 4.0.4 users have the ability to use the same version of Mulberry at college and at home. Special 'home' versions will continue to be produced but if you have a good quality broadband or dial-up connection and have no need of special facilities such as disconnected mode, off-line mailbox synchronization and local disk-based address books then the 'College' version of Mulberry is also a good choice for home use as well. Changing Preferences

To change your Mulberry preferences just start Mulberry and then select from the application menu the File and then Preferences option. Look at the right-hand side of the Preference panel which appears: select the 'Advanced' Radio button if it is not already selected. When you have finished making the changes outlined below click the 'Save Default' button to save the changes and then 'OK' to close the panel and return to the main Mulberry screen.

The Accounts Tab

All the changes take place on the Accounts tab of the Preferences screen so please select this first. Next to the label Account is a drop-down button which allows you to select, view and change the settings for various components of your email account.

• IMAP: select this account type and ensure that the Method value is set to 'Plain Text' and that Security has the 'No Security' value.
• SMTP: next, select this account type. Change, if necessary, the Server value to read 'post.gold.ac.uk:2525'. As with the IMAP account, Method should read 'Plain Text' and Security should be 'STARTTLS-TLSv1'.
• IMSP Options: As with the IMAP account, Method should read 'Plain Text' and Security should be 'No Security'.
• IMSP Address books: As with the IMAP account, Method should read 'Plain Text' and Security should be 'No Security'.

Once done and click Save Default followed by the Ok buttons to save your Preference changes. Now try sending a message which should meet with success. If problems occur then please check your Preference settings again to see that the changes outlined above are in place.

You can access your College email from any location with internet access. Open a web browser (e.g. Internet Explorer, Firefox, Opera, Safari, etc) and type in the address bar the following url:

http://webmail.gold.ac.uk

See the Guides section below.

See the 'Change your password' page.

It is possible to have several address books. For example, it can be useful to separate personal and work addresses. To create a new address book:

1. Select IMSP from the Address Book Manager.
2. Click on the New button (first button on the toolbar).
3. In the Create Address Book dialog box, type a name for the address book. Note that the name cannot include any spaces or upper case characters. The full address book name will be your username with the name you type appended.
4. Check that Use for Nick-Names and Use for Searching and Expansion are selected so that the address book is searched when nick names are used.

See the 'Sieve: Out of Office Message for Staff' page.

You will need to contact the ITS Helpdesk and ask them to 'reset your Mulberry Preferences'. You will need to provide them with your username only. This is caused by your machine going to sleep, whilst you are still logged in. Change your power management settings to avoid this in the future.

Resetting your Preferences is the only way to restore access to your email, but this will erase any customisations you have made. The following is a list of some of the things which will be erased when your Preferences are reset:

• Name and email address: follow instructions outlined in the 'How do I display my name instead of my user id?' FAQ.
• Signature: copy your signature from a message in your sent-mail folder, then follow the instructions outlined in the 'How do I set up a signature in Mulberry?' FAQ.
• Moving of Inbox messages to saved-messages: follow instructions outlined in the 'How do I stop my messages moving from the Inbox to my saved-messages?' FAQ.
• Identities: refer to the Identities guide.

1. Select File | Preferences | Advanced radio button.
2. Select the Mailbox tab from along the top.
3. At the bottom, untick the box labelled 'Move Read messages in INBOX. Move to'.
4. Select Save Default followed by the Ok buttons.