The IT Services Help Desk
The Help Desk is located on the ground floor of the Rutherford Building. It provides a "one stop shop" for the bulk of services offered in the building. Here you can seek assistance with anything from general building queries to IT, printing and copying, Lending, Library and Media Services enquiries. Members of staff from IT Services and the Library will be on the front desk to attend to your queries and refer them as necessary.
Self Service: Check to see if a fix for your issue has already been posted on our Knowledge Base.
Log and track a support request using Numara FootPrints
The support services offered by the IT Services Help Desk:
- Problem reporting
- Forgotten passwords
- Data recovery
- Private computer purchasing advice
- Specialist support for research
What the Help Desk cannot do.
We welcome feedback on our new facilities and revised services. Our efforts to improve the services that we provide to our users are ongoing and we would love to hear from you about all aspects of the service.
Contact the Help Desk
020 7919 7555
Help Desk opening times:
08:30am - 09.45pm Weekdays
11.30am - 05.15pm Saturdays
11.30am - 05.15pm Sundays
12pm - 4pm, Monday - Friday
The Help Desk operates an appointment-based laptop clinic for students requiring assistance with connecting their personal laptop to the College's residential or wireless networks. Due to the high demand for this service, bookings are taken to avoid long queues and unnecessary waiting times. If you require help with your laptop, please contact the Help Desk to make an appointment.