Got a problem?

Hardware/Software Problem Reporting

Standard Policy
All hardware or software problems with Open Access computer facilities, academic or administrative staff systems should be reported in the first instance to the Help Desk, Rutherford Building Ground Floor (via Numara FootPrints, email or by telephone: 020 7919 7555 or ext: 7555 if internal).

Help Desk staff will try to deal with problems over the telephone, or if this proves impossible, they will enter the problem in to FootPrints for the IT Technicians, network staff or other departmental specialists to deal with the matter as soon as possible. You will be informed by e-Mail when a Technician accepts your job and in most cases you will also receive updates relating to the nature of the action taken.

If you have any follow-up queries on a report, you can check back on your request via FootPrints if you submitted it that way, or if you sent the query by email, you can respond to the email confirmation that you received from the system.

If you experience any problems with the response you obtain, then please email the Head of User Services.