Changing your password
How to change your password and update it on your devices.
Primary page content
As well as changing your password you will need to update it in places where it is stored. This will include Wi-Fi settings on your devices.
It is best to set aside 5-10 minutes when you can focus on doing this. Have all the devices you use to hand.
This page is for staff not using Goldsmiths IT&IS issued PCs or Macs.
See instructions for other setups.
Step 1: Change your password
Go to any service that uses the Microsoft sign-in. For example: outlook.com/gold.ac.uk
Enter your username in the format abcde001@campus.goldsmiths.ac.uk and instead of entering a password click 'Forgotten my password'.
Enter the characters as seen in the picture and then click 'next'.
Select the 'I’ve forgotten my password' option and click 'next'.
Depending on the authentication methods that have been configured for your account, you will have one or more of the following options to confirm your identity. Follow the instructions on the screen for your chosen method. The image below is for the Microsoft authenticator app:
You will be asked to choose a new password on the next screen.
Your new password must:
- Be between 12 and 100 characters long
- Contain upper and lower case letters
- Contain numbers
- Contain special characters eg ! $ # % @ +
- Not contain any of these characters: “ < > ‘ & £
- Not contain part of your name or surname
- Not contain part of your username
- Not reuse a previous password
On the Confirmation page of password reset, click on the click here link to return to sign in screen.
Step 2: Campus Wi-Fi (eduroam)
You will only be able to do this on campus where you can connect to eduroam.
Your mobile device should prompt you for your new password. Alternatively you can:
- Go to Settings > Wi-Fi
- Click on the circled 'i' icon next to eduroam > click on Forget This Network
- Select eduroam on the list of available networks
- When prompted, enter username@campus.goldsmiths.ac.uk and your new password
- When prompted to trust the certificates, select Trust
Your mobile device should prompt you for your new password. Alternatively, you can:
- Tap Settings > Wi-Fi
- Hold your finger on eduroam and click Forget
- Choose eduroam from the list of available networks
- Enter the following settings:
- Under EAP Method select PEAP
- Under Phase 2 Authentication select MSCHAPV2
- If you have a Samsung device, under Certificates select Do not validate
- Under Identity enter username@campus.goldsmiths.ac.uk
- Under Anonymous Identity enter anonymous@gold.ac.uk (this is not compulsory, but some newer Android versions require it, so it’s good practice to enter it)
- Under Password enter your campus password
- Tap on Connect
Your device should prompt you to enter your new password. You may need to forget the network and set it up again according to the device specifications.
Step 3: Email and other apps on other devices
IT & IS only supports the Outlook email app and not the ones provided with iOS and Android devices.
Webmail and Webapps in your browser
If you access email through your device's browser (Chrome, Safari) and you have your password saved, click on the menu on the top left corner, scroll to the bottom and click on Sign out.
Then log back in typing your new password, your device should prompt you to save the new password.
Apps
The Outlook and other Microsoft apps should prompt you for your new password.
To ensure everything in the App will work, logout and back in again:
iOS
Click Settings at the bottom of the screen. Scroll to the bottom and click Logout.
Select the correct profile for you and login.
Android
Click the three dots on the top right of the screen and select Settings.
Click the key icon on the top right to logout.
Select the correct profile for you and login.
Step 4: Browsers
If you save your passwords on Chrome, please be mindful that you changed your password next time to log into a Goldsmiths service.
Make sure you manually type it and, if asked, save the new password.
If you want to actively reset your passwords:
- Click on the three dots on the top right corner (menu) and select Settings
- Under Autofill > Passwords delete any password related to a Goldsmiths service. You will not have your passwords saved next time you visit one of our websites.
If you save your passwords on Firefox, please be mindful that you changed your password next time to log into a Goldsmiths service.
Make sure you manually type it and, if asked, save the new password.
If you want to actively reset your passwords:
- Click on the three lines on the top right corner (menu) and select Options
- Under Privacy & Security > Forms & Passwords click on the Saved logins button and remove any Goldsmiths related entry. You will not have your passwords saved next time you visit one of our websites
If you save your passwords on Safari, please be mindful that you changed your password next time to log into a Goldsmiths service.
Make sure you manually type it and, if asked, save the new password.
If you want to actively reset your passwords:
- Click on Safari on the top left corner and select Preferences
- Under the Passwords tab (you might need to enter your laptop password) remove any Goldsmiths related entry. You will not have your passwords saved next time you visit one of our websites.
Step 5: Goldsmiths Mac or PC
Next time you use your IT&IS issued machine you will need to update your password on it.
PC
You should login with your new password. If your machine is already logged in, then log out and back in again.
Then follow these instructions to change passwords stored in your PC.
Mac
Macs store their own account passwords separately to your Goldsmiths account. Therefore login with the password you have used previously for your Mac.
Then follow these instructions to change sorted passwords in your Mac.
This page covers the main systems that use your password.
If you have any problems contact the IT Service Desk.