Unlocking your account How to unlock the Goldsmiths IT account you use to access email, Microsoft 365, Learn.gold (VLE) and other systems. Primary page content Do you use multi-factor authentication to access your account Yes, I have to authenticate my sign-ins with an app, message or code No, I'm normally signed in after entering my password Continue Yes, I have to authenticate my sign-ins with an app, message or code No, I'm normally signed in after entering my password