Students play a key role in the College’s processes for assuring the quality of its provision. At module level it is important to gather information on the quality of the learning experience, so students are invited to provide feedback on each module that they take at the College via a Module Evaluation Form.
- To gather feedback from students on their experience of the module
- To identify areas for module improvement
- To identify examples of good practice
Outline of the process
Heads of Department should ensure that Module Evaluation takes place for all taught provision within their department and that it is operated in a consistent and transparent way. They should nominate a specific member of staff to co-ordinate and administer the process, for example a Module Evaluation representative, or the Chair of the Departmental Learning and Teaching Committee.
Module Evaluation must take place at least once in each academic session. Many departments choose to do this at the end of each module. However, it can also be a useful diagnostic tool early on in a module as this will enable the department to iron out any issues at an early stage.
Module Evaluation Forms may be presented on any platform or medium that departments prefer (paper and/or online).
Students should be made aware of the value of the exercise, given guidance about how to complete the questionnaire correctly and be reassured that the process is anonymous. Every Module Evaluation Form should include the College’s eight core questions (one of which is for 2020-21 academic year only).
Under normal programme delivery, students should ideally be allowed time to complete evaluations within a timetabled lecture or seminar session, however, in the light of the pandemic it is recommended that all module evaluations are conducted online during 2020-21.
Departmental action and feedback to students
Once the module evaluation is completed, module convenors should review the student feedback and complete a Student Module Evaluation Response Form (SMERF). Module convenors should summarise the feedback received and outline any proposed action in response to it.
The completed SMERF should be passed onto Department Business Managers/Departmental Administrator who will in turn share it with the Quality Office. The second page of the SMERF should also be made available to students on the relevant VLE page(s) as soon as practically possible after the module evaluation has been completed.
It is recommended that staff not only directly talk to their students about the importance of module evaluation, but also of the existence and the purpose of the SMERF. The SMERF is designed to help communicate to students that their feedback is taken seriously and will be acted upon.
Completed SMERFs should be routinely considered by the Departmental Learning and Teaching Committee, which should be satisfied that there are no urgent issues requiring immediate resolution or escalate issues as necessary. Feedback should also inform the Department Development Plan, along with other forms of student feedback.