Accommodation changes

Information for students in Goldsmiths or private sector accommodation in relation to Covid-19 (Coronavirus).

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Please do not travel to your student accommodation unless Accommodation Services have advised you it’s safe to do so.

We have now written to all residents with detailed instructions on when it’s safe to return to their rooms and it’s important you follow these instructions to ensure social distancing is maintained and to protect students and staff.

International students who have returned home have been contacted with information on alternative arrangements for the return of their possessions.

The advice for students currently outside the country or unable to travel to London is that they should not travel and they should arrange for a friend or relative to help with the collection of their belongings in line with the instructions in our emails.

Alternatively, we can provide details of removal services that can assist students with the return of their possessions.

The following does not apply to Goldsmiths Student Village.

Campus Living Villages who manage the Goldsmiths Student Village contacted all residents about their contracts on Wednesday 8th April 2020. Residents should check their emails for information and instructions.

Staying in university accommodation

Leaving student accommodation

If you are still resident in student accommodation and now wish to return to your family home, you may do so providing you take precautions in line with government advice.

Please email accommodation(@gold.ac.uk) for further information on withdrawing from accommodation before you make plans to leave your student accommodation.

Returning if you are currently away

If you are on a long term contract (51 weeks) and need to return to your accommodation for the summer months, please contact accommodation (@gold.ac.uk) to let us know you wish to return and resume your stay. We will advise you on options available and any restrictions in place. It’s important you do not travel to your student accommodation unless Accommodation Services have advised you can do so.

The advice for students currently outside the country or unable to travel to London, is that they should not travel and they should arrange for a friend or relative to help with the collection of their belongings in line with the instructions in our emails. Alternatively, we can provide details of removal services that can assist students with the return of their possessions.

Rent

If you are currently in your student accommodation the original contract will continue to be in place for the remainder of their term and until your expected check out date.

We are unable to offer rent discounts at this stage, however colleagues in the Student Centre and Halls Finance will be able to advise on steps to take if you are experiencing financial difficulties.

Room changes

You can make a request to swap or change your room that will be considered once restrictions have been lifted. We aim to start processing requests from the beginning of June.

Staying over the summer

Contact accommodation (@gold.ac.uk) to let us know you wish to stay and we will be in touch before the end of your current contract to advise on options available either in your current hall or in another hall, after the lockdown has been lifted.

Left and no longer require university accommodation

Applied to be released from contract

Once you have filled in the form we emailed you to let us know about your intentions, we aim to acknowledge receipt within 3 working days.

Once your request has been processed, we will then be in touch to confirm the request has been processed.

Please note that due to the lockdown the release process may be delayed, but this should not have an impact on your fees.

If you have chosen to pay by direct debit we would recommend you contact your bank now to cancel the direct debit.

Returning keys

If you left your accommodation, vacated your room, but still have the key:

Loring Hall and Dean House

Post them to Loring Management Centre, St. James, London SE14 6AH

Chapter Lewisham, Ewen Henderson Court, Quantum Court and Town Hall Camberwell

Fobs and electronic key cards don’t need to be returned as they can be cancelled.

If you have filled in the form to let us know you have left and no longer require accommodation, you don’t need to do anything at this stage and we will be in touch to advise on the next steps.

Collecting belongings and vacating your room

You should have now received an email with instructions on how to collect your belongings.

Please rest assured that your belongings will continue to be covered by your contents insurance, but we may need to move them to storage. If that is necessary, we will be in touch to let you know.

Accommodation Services are unable to pack up your belongings and send them on.

Returning to collect belongings

Please do not travel to your student accommodation unless Accommodation Services have advised you it’s safe to do so.

We have now written to all residents with detailed instructions on when it’s safe to return to their rooms and it’s important you follow these instructions to ensure social distancing is maintained and to protect students and staff.

International students who have returned home have been contacted with information on alternative arrangements for the return of their possessions.

The advice for students currently outside the country or unable to travel to London is that they should not travel and they should arrange for a friend or relative to help with the collection of their belongings in line with the instructions in our emails. Alternatively, we can provide details of removal services that can assist students with the return of their possessions. 

You will not be allowed to stay in halls overnight.

Arranging for someone else to collect your belongings

If you want to arrange for a flatmate, friend or relative to vacate your room for you, please let us know either before or once the lockdown has been lifted by confirming their details (full name, student ID, if they are students or they will need to bring proof of ID, if they are not a student). Please note they will not be allowed to stay in halls overnight.

You can also contact a removal company and instruct them to pack and collect your belongings and either place them in storage or send them back to you.

We have now written to all residents with detailed instructions on how to arrange for a flatmate, friend or relative to vacate your room for you, and it’s important you follow these instructions.

If you are unable to find someone to collect your belongings

If your current location remains in lockdown, and you are unable to find someone to help you collect your things by the date in our email, you can let us know and we can look into a suitable solution. Please note the advice will vary dependent on the hall.

Alternatively, if you wish to donate your things and we will be happy to help with that.

Paid rent and direct debits

We recommend you contact your bank to cancel your direct debit.

If you have already paid for the next term, have left your accommodation and chosen to be released, we will send you a refund form to fill with your bank details in once your request has been processed.

We aim to return any overpaid fees within 28 working days of receipt of your refund form, however, our refund process may be delayed due to the current circumstances.

Staying in private sector accommodation

Housing advice

As a Goldsmiths student, you have access to the University of London Housing Services (ULHS). The ULHS offer legal advice on private housing issues and they have also have a dedicated page on private housing in relation to Covid-19.

We also offer help and support through Accommodation Services. You can make an appointment to speak with our Halls Liaison Officer to get some general guidance and support when it comes to your housing options. Contact accommodation (@gold.ac.uk).

Summer accommodation

Applications for university accommodation for the current academic year, including the summer months, are currently closed.

Contact accommodation (@gold.ac.uk) nearer the time and you will then be able to make an application.

Last updated 19 June