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AidanRowe

Diagrammatising Process: Mapping Social Software Use and Knowledge Creation

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Continual developments have made it incredibly easy to interact with these technologies, but in systems where we only see the latest iteration of a page what happens to the previous conversations and interactions? These contributions, sometimes accumulated over years and by hundreds of participants, are the very thing that makes these systems unique, and it is this process of contribution, negotiation, discussion and debate that is often hidden from us.

This work posits that by diagrammatising this knowledge accretion process in social software systems, particularly in wikis, we can better understand our online social spaces, the inter-relationships they create and how we produce and document knowledge.

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aidan.rowe@ualberta.ca
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