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Diagrammatising Process: Mapping Social Software Use and Knowledge Creation


Social software has allowed us to question, challenge and change many of our existing practices, from: how we socialise (Facebook); how we promote ourselves, products and acts (MySpace); to how we accumulate and document knowledge (Wikipedia). While many of these forms of interaction, often dubbed Web 2.0 or Social Software, are innovative and are reshaping territories it is my belief that the collective knowledge practice of Wikis is the most interesting and radical. Pooling together knowledge accretion, the mass intellect and the self-correcting practices of the collective are all new territories for how we document and validate information and knowledge.

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