Student contacts and reporting a problem
How to tell us if something is wrong with a Goldsmiths service and who to contact for help.
Primary page content
School hubs
Send a message to your school hub for help with:
- Enrolment, Fees, Student Record
- Studying on my programme
- Assessments
- Requests for letters and documentation
Live chat with school hubs
The chatbot is available at all times. Live chat only during opening hours.
Security
Call 020 7919 7105.
Academic departments
Contact your school hub.
Accommodation
Help pages for current residents.
Who to contact for each building.
Accessibility and disabled access
For access to our buildings and rooms contact estates (@gold.ac.uk).
For everything else contact the Disability Service.
Appeals and complaints
See our full section on student appeals and complaints.
Buildings and maintenance
Email estates (@gold.ac.uk).
Cafes and food
Email catering (@gold.ac.uk).
Careers service
Email careers (@gold.ac.uk) or call 020 7919 7137.
Cleaning
Email estates (@gold.ac.uk).
Equipment
Visit the Service Desk on the first floor of the Library or see the equipment loan page.
Fees and payments
How to pay Goldsmiths.
Contact your school hub with any questions.
First aid
Contact Security who are based across campus. Tel: 020 7896 7105 or ext 666.
More about first aid at Goldsmiths and reporting accidents.
Goldsmiths ID card
See our help pages for Goldsmiths ID card.
Health and safety
See our pages for health and safety or contact healthandsafety (@gold.ac.uk).
IT: Computers, Wi-Fi and using Goldsmiths systems
Check the IT Support pages for help with common problems. Or visit the Service Desk on the first floor of the Library.
Library
Call 020 7919 7189 or email library (@gold.ac.uk).
School hubs
Contact your school hub.
Student records
See our help pages for My Goldsmiths/Student records.
Students' Union department student coordinators
Find the coordinators in your department on goldsmithssu.org.
Study and work abroad
Wellbeing
See the Wellbeing page.
Further help
Contact your school hub with any problems not listed on this page.