Accessibility Statement: Goldsmiths App

We want you to be able to use the Goldsmiths App in your own way.

Primary page content

The Goldsmiths App (the App) is used by students, staff and people interested in studying at Goldsmiths to access information and services.

It is available online as webapp (at and for Android and iOS devices. See how to access the Goldsmiths App.

Using the App

The App is provided by ExLibris on behalf of Goldsmiths, University of London. We want as many people as possible to be able to use it. For example, on a desktop browser you should be able to:

  • Zoom in up to 300% on a desktop without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

On an iOS and Android device, you should be able to access it using the accessibility tools and functionality on your device.

The App links to other web-based systems that are not covered by this Accessibility Statement. It also links to the website for information pages, these are covered by's Accessibility Statement.

How accessible the App is

We are not aware of any major accessibility issues with the app

What to do if you can’t access parts of the app

You can email studentapp ( for help.

Reporting accessibility problems with LGR

We’re always looking to improve the accessibility of the app. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact studentapp (

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact or visit the IT Service Desk.

Technical information about LGR’s accessibility

Goldsmiths, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website, iOS and Android apps are compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested the App's website and iOS/Android apps

Our supplier tested the functionality of the product for WCAG 2.1 AA in October 2019. The testing was performed by the Digital Accessibility Centre.

This statement was first published on 31 January 2020.