IT Service Desk

Contact us with any problems you have with IT and digital services.

Primary page content

We are available to help:
Monday - Friday, 9am to 5pm

Report online with Hornbill

If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.

Report an IT issue or request help through Hornbill

Live chat

You can chat with us during our normal opening hours


Come and see us in-person at the IT Service Desk on the first floor of the Library.

After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.

Bank holidays

The Library will remain open 24 hours throughout the upcoming bank holidays, with the Help Desk and LiveChat available on select days.


Help Desk

Study spaces
and computers
Mon 1 May 1-6pm  Open 24 hours
Mon 8 May 1-6pm  Open 24 hours
Mon 29 May Closed  Open 24 hours