IT Service Desk
Contact us with any problems you have with IT and digital services.
Primary page content
We are available to help Monday - Friday.
- Learning room support only: 8 - 10am
- Live chat: 8am - 6pm
- All IT support, including in-person service desk: 10am - 4pm
Report online with Hornbill
If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.
Report an IT issue or request help through Hornbill
Live chat
You can chat with us during our normal opening hours
In-person
Come and see us in-person at the IT Service Desk on the first floor of the Library.
After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.
Bank holidays
The Library will be open 24/7 as usual for the May Bank Holidays on 5 and 26 May.
The Help Desk and Live Chat service will not be staffed, so will be closed on both days.
| Date |
LiveChat | Study spaces and computers |
|---|---|---|
| Mon 5 May | Closed | Open 24 hours |
| Mon 26 May | Closed | Open 24 hours |