IT Service Desk

Contact us with any problems you have with IT and digital services.

Primary page content

We are available to help Monday - Friday.

  • Learning room support only: 8 - 10am
  • Live chat: 8am - 6pm
  • All IT support, including in-person service desk: 10am - 4pm

Report online with Hornbill

If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.

Report an IT issue or request help through Hornbill

Live chat

You can chat with us during our normal opening hours


Come and see us in-person at the IT Service Desk on the first floor of the Library.

After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.