IT Service Desk

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Contact us with any problems you have with IT services

Our staff at the IT Service Desk are friendly and flexible and will try and help with any queries you may have regarding IT issues at Goldsmiths. If we cannot directly answer your question, we will be happy to point you in the right direction.

Check for known problems with IT services at

Report online 

This is the quickest way to report an issue or request, and you can easily track the progress of your report.

Reports are checked Mon-Fri 9am-8pm and Sat-Sun 9am-5pm.

Report an IT issue or request help

Phone and Email

Available 24 hours a day, 7 days a week.

External: +44 (0)20 7919 7555
Internal: 7555
This address only accepts emails from accounts.

26 August - Bank Holiday Monday

The IT Service Desk will be open 1pm - 6pm on the first floor of the library.

Service Desk in the Library

Mon-Fri, 8am-7pm: Service Desk on the first floor of the library
Sat-Sun, 9am-5pm: Library Help Desk on the ground floor

Equipment loans

Mon-Fri, 8am-6pm (5pm last check-out): Service Desk on the first floor of the library
Sat-Sun: Closed

Opening times

Mon-Fri: 8.30am (staff) / 9am (students) - 10pm
Sat-Sun: 9am - 5pm

Equipment loans: closes at 6pm (5pm last check-out) Mon-Fri. Closed on Sat and Sun.