You can manage your password online using Password Manager.
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If your password doesn't work your account may be locked. It can happen after too many incorrect password attempts or other reasons.
You can unlock it in Password Manager - login with CAMPUS\abcde001 (with your username instead of abcde001) and selecting Unlock Account.
Alternatively, email the IT Service Desk at servicedesk(@gold.ac.uk).
Changing your password
See our pages on changing your password.