Account issues and passwords

You can manage your password online using Password Manager.

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Password problems

If your password doesn't work your account may be locked. It can happen after too many incorrect password attempts or other reasons.

You can unlock it in Password Manager - login with CAMPUS\abcde001 (with your username instead of abcde001) and selecting Unlock Account.

Alternatively, email the IT Service Desk at servicedesk(@gold.ac.uk).

Changing your password

See our pages on changing your password.

How to use Password Manager (this video has no sound)