Account issues and passwords

All staff and students must register their Goldsmiths IT account when they receive their initial login details.

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Registering your account will allow you to reset your password anytime.

Unlocking your account

Your account can sometimes get locked. It can happen after too many incorrect password attempts, or other reasons.

If you registered your Goldsmiths IT account on the Password Manager Portal, you can unlock your account by logging in the portal with jbond007 (with your username instead of jbond007) and selecting Unlock Account

Alternatively, email the IT Service Desk at servicedesk(

Password Manager

Changing your password

See our pages on changing your password.