Accessibility Statement: Online payments

Our Online Payments system can be used to pay tuition and accommodation fees, and to buy printing credit.

Using Online Payments

Our payment system is provided by WPM Education Ltd on behalf of Goldsmiths, University of London. We want as many people as possible to be able to use it. For example, that means you should be able to:

• Zoom in up to 300% on a desktop without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible Online Payments is

We know some parts of Online Payments aren’t currently fully accessible:

• When tabbing there isn’t a blue border around the currently selected section of the form
• This incomplete form message appears below the form rather than above it. This means when the page reloads on mobile/smaller screen, you cannot see the message
• There is not enough contrast between the colours of some buttons and text and the background

What to do if you can’t access parts of Online Payments

How to:

• Pay tuition and accommodation fees in other ways
• Add printing credit using cash

Reporting accessibility problems with Online Payments

We’re always looking to improve the accessibility of our online payments. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

• Tuition and accommodation fees - studentpayments (@gold.ac.uk)
• Printing credits - servicedesk (@gold.ac.uk)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Tuition fees - contact your school hub
Accommodation fees - contact or visit Accommodation Services
Printing credits - contact or visit the IT Service Desk

Technical information about Online Payment’s accessibility

Goldsmiths, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are aware of issues with the following WCAG 2.1 AA success criteria and are working with our supplier to resolve them by September 2020:

• 4.3 Contrast (Minimum)​ - Some buttons and text do not reach the minimum required contrast ratio
• 4.7 Focus Visible​ - When tabbing there isn’t a blue border around the currently selected section of the form

How we tested this website

In November 2019 our supplier reviewed their product and are working to make it compliant ahead of September 2020.

Goldsmiths did our own test for colour contrast and navigating with a keyboard in November 2019.

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This statement was first published on 7 January 2020.