Goldsmiths Student Village FAQs

Article

Questions about applying for accommodation

 

What is the Goldsmiths Student Village?

The Goldsmiths Student Village is made up of three student halls of residence in the New Cross and Brockley area: Chesterman House, Surrey House and Raymont Hall.

As part of the Goldsmiths Student Village, Campus Living Villages will be in charge of the day to day running of the three halls and delivering improved accommodation with enhanced social and study spaces, more rooms and a greater range of room options to suit student needs.

For 2021-22 you can apply for accommodation at Chesterman House and Surrey House via the College, while Raymont Hall is available for students at Goldsmiths and other institutions to book directly with Campus Living Villages.

How do I apply for accommodation?

Applications for accommodation in the Goldsmiths Student Village are made via the Goldsmiths portal.

For Raymont Hall, Visit campuslivingvillages.co.uk to book directly with Campus Living Villages.

Will I have to sign a contract?

Yes. Your contract will be with Campus Living Villages. If you are made an offer of accommodation at the Goldsmiths Student Village, please take time to read the contract and Village Rules prior to accepting the offer.

Contracts within the Goldsmiths Student Village Halls are for a minimum of 42 weeks for undergraduate students or 51 weeks for postgraduate students. Studios are available for a 42 week period.

If you are applying through Goldsmiths, please check the Goldsmiths accommodation portal for contract dates and rates for each hall and room type.

When are my fees due? Will I have to pay anything in advance?

Generally, fees are due termly. Full payment plan options will be provided if you receive an offer of accommodation.

A security deposit of £200 is required to be paid at the time of accepting your offer.

If you need to cancel your booking prior to arrival, please refer to the Campus Living Villages cancellation policy for information.

Will I need a guarantor?

Yes, if you are made an offer of accommodation at one of the Goldsmiths Student Village halls, you will need to provide a guarantor.

As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number before you can accept your offer. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.

If you don't have a guarantor and are offered accommodation, please contact Campus Living Villages directly prior to accepting your offer.

 

When can I move in?

Accommodation is usually available from the weekend before the academic term starts.

If you are made an offer of accommodation at one of the Goldsmiths Student Village halls, your licence agreement will show the period covered in your contract.

Will I need to move out over Christmas and Easter?

Your contract will include the Christmas and Easter holidays. There is no need to move out and vacate your room at Christmas or Easter.

Questions about life at Goldsmiths Student Village

What happens if I can't pay my rent?

Please make sure you view the payment plan before accepting your room offer to make sure that you will have sufficient funds to support yourself whilst at university.

If you find yourself in financial difficulty, we urge you to speak to Campus Living Villages as soon as possible. They can discuss the difficulties you may be facing and will put you in touch with the appropriate support. There are also special bursaries that you may be eligible for, staff can talk you through all of your options. Non-payment of rent is very serious and can lead to eviction if left unattended. 

What facilities does the accommodation offer?

Students at Chesterman House will benefit from two small indoor social areas and a courtyard.

Students in Surrey House and Surrey House Annexe will have access to the Orangery and a study room.

Students in Raymont Hall will have access to a social area and study room.

Please note, access to the outdoor areas is limited during evening hours and overnight.

Is car parking provided?

There is no car parking at any of the Goldsmiths Student Village locations.

What happens if I leave the accommodation before the contract has ended? Can I leave my room before the end of the contract?

Contracts are for a minimum of 42 weeks for undergraduate students or 51 weeks for postgraduate students and if you leave early you will still be liable for the full term of the contract. It may be possible to release you from your contract if you are able to find a suitable replacement for your room or if you withdraw from your course.

Please contact Goldsmiths Accommodation Services on accommodation@gold.ac.uk for more information.

What are the office opening hours at the accommodation?

Students at the Goldsmiths Student Village have 24-hour access to staff.

Is it possible to change rooms if I am not happy?

Room allocations at Chesterman House and Surrey House are managed by Goldsmiths Accommodation Services. Please visit our webpage for more information.

If we can offer you an alternative room, and you do move, please be aware that any students moving to a more expensive hall will need to pay the outstanding difference in rent prior to moving rooms.

Please note, students in Chesterman House and Surrey House who have outstanding hall fees at the time of applying for a room swap will not be considered until they have spoken with the Campus Living Village team and made arrangements to pay outstanding sums. Please contact Goldsmiths Accommodation Services on accommodation@gold.ac.uk for more information on the process.

If you are in Raymont Hall, please speak to Campus Living Villages about your options. You can either email goldsmiths@clvuk.com or visit the reception at your hall.

Who can I speak to if I have a problem with my flatmates?

You can raise any concerns by email to goldsmiths@clvuk.com or in person at the reception.

How do I report a maintenance issue?

Maintenance issues can be reported via the resident portal.

I am an undergraduate student, can I stay in my room over the summer period?

You may be able to extend your stay over the summer period dependant on availability. Please discuss this with the team at the Goldsmiths Student Village.

Am I allowed an overnight guest?

While Village management does not encourage overnight guests, it is understood that on occasion this will occur. Residents are permitted to have adult guests for short periods of time with the approval of the other residents of the flat.

Extended visits are not permitted and residents must not in any circumstances allow any other person to reside in their room or the flat common areas. All guests need to be signed in.

During the current public health crisis, alternative arrangements may be introduced in the interest of the health and safety of students and staff. Please visit our coronavirus webpage for the latest information.

Who is responsible for cleaning?

You will be expected to clean your bedroom or studio, and, if you live with others, you will be jointly responsible for the cleaning of the communal areas of your flat. We would suggest you create a cleaning rota with your flatmates when you arrive.

Housekeeping operates across all three sites and is responsible for ensuring public communal areas are clean. Fortnightly kitchen inspections are carried out by Campus Living Villages management.

What can I do if I lose my fob?

Your fob will give you access to the main entrance, your flat, the laundry and communal spaces. If you lose your fob, please contact your hall office or security, who will give you access to the room and advise you on how to request a replacement fob from the Village team.

Please note you may be charged for replacement fobs, with no refunds given if old fobs are found.

Does the Village run social events for residents?

Campus Living Villages run a ‘Village Life’ programme – a series of chances for you to mix with other people living in the Village including movie nights, cookery demos, table tennis tournaments and BBQs. We expect that, where needed, a number of events will be run online to maintain social distancing and to comply with government guidelines.

As well as giving you the chance to socialise, make friends and learn new things, there are also advisory sessions on things like financial worries and help if you’re feeling homesick.