Getting in touch


There's a number of ways to access the Immigration Advisory Service. We offer workshops, drop-in sessions, individual appointments, email advice and we also host some webinars throughout the year.

Email us

You can contact us by emailing immigration ( We usually reply on the same day (Monday to Friday). Try to include your name and student ID number when emailing us so that we can find your details.

Immigration Appointments

If you are inside the UK and have an immigration enquiry, you can attend a 15 minute appointment slot with one of our advisers, you can pre-book an appointment by completing the booking form and it would be helpful if you could bring your current passport and visa to the session.

Appointments are available every Wednesday afternoon, between 2pm and 3pm during term time in Deptford Town Hall, just report to security upon arrival and ask for the Immigration Advisory Service.  We will be running these sessions from the 10th October 2018.  If oversubscribed we will make additional appointment slots available on alternative days.

There will not be any sessions when Goldsmiths is closed, so check the term dates if you are unsure.

The Immigration Advisory Service is based in room G16, Deptford Town Hall, so if you are unable to attend on a Wednesday afternoon, and you are unable to email us, you are welcome to drop by between 9am and 5pm to speak to a member of the team. We may need to ask you to come back for an appointment depending on how complicated your enquiry is.


We offer a number of workshops during the year. We usually offer sessions covering:

Facebook Live sessions

We will be delivering a series of Facebook Live sessions throughout the summer of 2019. The sessions will cover each step in the student visa process. Dates and times of each session to be published shortly.

Extending your visa

For those of you studying on a pre-sessional course and will need to extend your visa to study your main programme in September, there will be a series of sessions that we will be holding that you should be attending.  Dates to be confirmed.

Brexit and (Pre-) Settlement for EU nationals

We will be delivering some workshops in 2019 to coincide with the UK’s official exit from the European Union. The sessions will focus on the arrangements in place for EU nationals and their family members to enable them to remain in the UK after Brexit. We will be offering a session on 12 February and 5 March. Details will be made available on this page, through staff news and Goldmine in due course. Interested staff and students will be able to sign up to attend the sessions.

The team will be assisting staff and students wanting to take advantage of the pilot applications scheme which re-opens on 21 January 2019. Further information can be found on the Home Office webpage and on the UKCISA webpage which is tailored towards students. Staff members can refer to Goldmine for further information and to book an appointment with us and we will publish additional information for students in due course.

Frauds and Scams targeting International Students

Some criminals specifically target international students, telephoning them and pretending to be from a legitimate organization (such as the UK Home Office, an education agent or even UKCISA). They demand money (calling it a "fine" for a non-existent immigration problem) and claim that if you do not pay them quickly there will be damaging consequences (e.g. deportation or cancelling your visa).

 If you receive such a call or email, we advise that you contact Immigration Advisory Service immediately before making any payment.

In exceptional cases the Home Office can contact students about incorrect Immigration Health Surcharge (HIS) Fees. If you are contacted regarding this, please email the Immigration Advisory Service first to confirm that the communication is genuine.