IT Service Desk
Contact us with any problems you have with IT and digital services.
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We are available to help Monday - Friday.
- Learning room support only: 8 - 10am
- Live chat: 8am - 6pm
- All IT support, including in-person service desk: 10am - 4pm
Christmas opening hours
Christmas opening hours The Library Help Desk and LiveChat service will close at 4pm on Friday 19 December and re-open on Monday 5 January at 10am.
The Library Building is open to Goldsmiths students, staff and registered users with Goldsmiths cards during the closure period at the following times:
| Date | Time |
| Sat 20 Dec | 24 hours |
| Sun 21 Dec | 24 hours |
| Mon 22 Dec | 24 hours |
| Tue 23 Dec | 24 hours |
| Wed 24 Dec | Midnight- 5pm |
| Thurs 25 Dec | Closed |
| Fri 26 Dec | Closed |
| Sat 27 Dec | 9am-midnight |
| Sun 28 Dec | 24 hours |
| Mon 29 Dec | 24 hours |
| Tue 30 Dec | 24 hours |
| Wed 31 Dec | Midnight- 5pm |
| Thurs 1 Jan | Closed |
| Fri 2 Jan | 9am-midnight |
| Sat 3 Jan | 24 hours |
| Sun 4 Jan | 24 hours |
To enter during the Christmas closure period you will need to bring your Goldsmiths ID card and touch it on the reader near the accessible door at the main entrance. Walk in access for visitors who have not registered is not possible during this time.
Report online with Hornbill
If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.
Report an IT issue or request help through Hornbill
Live chat
You can chat with us during our normal opening hours
In-person
Come and see us in-person at the IT Service Desk on the first floor of the Library.
After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.