MSc Marketing & Consumer Behaviour

This lecture course will introduce you to the fundamentals of consumer psychology and behavioural economics.

It will give you an understanding of the fundamental decision making processes and the factors that influence these processes. It covers topics such as prospect theory and classical economics, brain structures and information processing, heuristics and rules of thumb, and framing and influencing techniques.

It also discloses the various strategies used by marketers to differentiate their products, leverage brands, set strategic prices, reduce the effectiveness of consumer search, and it compares the effectiveness of each.

The course covers topics such as the types and effectiveness of pricing strategies, individual differences in uptake of pricing strategies, value perceptions and subconscious influences (priming), and ethical and legal issues around influencing consumer choice.

The lectures in this course will be supplemented by several assignments designed to develop and enhance practical skills, and further develop familiarity with consumer psychological methods and theories.

This module provides the knowledge requirement for marketing and advertising. The module will provide a critical understanding of what consumers buy, how they buy (i.e., buying patterns), and why they buy the way they do (i.e., why we see these patterns). This knowledge in turn will enable you to improve marketing and advertising strategies of organisations both on large scale and small-scale projects. By using theory, case material and practical examples, you are introduced to the importance of theory and research-based practice in these fields.

Throughout the module you will develop a contemporary, cognitive toolkit for researching, analysing, and understanding buyer behaviour. You will contrast this current approach with traditional models of marketing and advertisement. Finally, you will learn to apply this knowledge for organisational strategy initiatives (e.g., launching a new marketing campaign). This module brings together a wide range of approaches to buyer behaviour, marketing and advertising, both on organisational and project-by-project levels. You will also be offered an opportunity to apply your learning to analysing case studies.

This module will introduce you to the skills required for effective research design and analysis of data in work environments to enable inferences about cause-and-effect relationships.

You'll learn to critically evaluate the research appearing in academic and business literatures. In addition, this module fulfils a British Psychological Society (BPS) requirement for accreditation of the OP programme.

The module aims to equip you with the skills to:

• Collect, code, analyse and interpret data
• Understand how to design studies to ethically test hypotheses
• Use analysis software
• Present data appropriately in text, tables and figures.

The objective of this module is to equip students with some of the knowledge and tools to analyse the internal and external business environment and devise marketing strategies that help to distinguish businesses from their key competitors whilst adding value to the product/service offering. The module will be divided into two section: one more theoretical and one more practice. The module will start defining the role of marketing strategy within the business strategy and the corporate strategy of the company. It will also help to differentiate the three levels, and it will highlight the relationships between these three levels of strategy. The module will then look into the process of creation of a marketing plan as a core tool for the definition of the strategy. The marketing planning process will start from understanding the market opportunities of the company, through the identification of attractive market segments, to the differentiation and brand positioning. The module will then move on the formulation of marketing strategies such as marketing strategies for new market entries, growth markets strategies, mature and declining markets strategies. Finally, students will learn how to implement and control strategy, and to measure effectively the performance of a specific strategy. In the second section, students will be required to complete a business simulation. In order to show a practical understanding of the concepts of the first part, students will be divided into teams and will be asked to complete in a simulation related to marketing strategy (i.e. Markstrat). This simulation will allow students to draw a parallel between marketing strategy and marketing tactics (4Ps). This will also allow them to apply the knowledge about other elements of marketing management that they have been studying in other modules.

Over the past three decades, customers have gained centre stage in marketing education and practice. Establishing close and intimate relationships with customers is considered to be key to marketing success, and customer equity has become an important marketing performance indicator.

The advent of digital technology and social media have had a major impact on the nature of customer relationships. Today, companies are seeking to engage the customer by creating interactive, participative marketing landscapes which will be the focus of this module.

Based on a solid understanding of traditional customer relationship management and contemporary customer engagement theories, this module discusses the creation of customer experiences from two perspectives.

First, the module will teach students how managers involve customers throughout the marketing process. Existing technology allows customers to participate in product design (for example online product customization), pricing (for example pay-what-you-want), and marketing communications (creation of viral online content). 3D printing may revolutionize the distribution of material goods, with customers designing products online and printing them at home.

Virtual Reality will add further customer touch points to our existing marketing landscapes in the near future. Specifically, Virtual Reality has the potential to transform retail environments and create entirely new marketing communication channels. Furthermore, companies are increasingly engaging customers in brand building, especially via brand communities. The merits as well as the limitations of participative customer experiences will be discussed in this module. Also, the potential impact of other emerging technologies on the customer experience will be examined.

Second, this module focuses on customer involvement in the innovation process. Companies are increasingly involving customers directly in the development of novel products and services. On the one hand, this occurs via crowdsourcing efforts and product idea competitions. On the other hand, selected customers may work directly with engineers and managers during the innovation process. Furthermore, customers often innovate on their own, which is well-documented in the lead user and market creation literature. The module demonstrates how managers can create fertile grounds for successful customer co-creation of new products and services. Also, it will debate the value and limitations of customer engagement in companies’ innovation efforts.

This module aims to introduce students to consumer culture. This module departs form psychological and traditional perspectives on consumer behavior in looking at consumers from a social, cultural, and anthropological point of view. The assumption is that brands are cultural icons and as such they have meanings that go beyond their economic value. As such, this module will look at products, services, branding, retailing, and advertising from sociological, anthropological and cultural perspectives. The module intends to challenge students’ existing understanding of marketing and consumer behaviour, and to develop a critical view on contemporary marketing issues.

The research project constitutes a major part of your final mark (60 credits) and requires you to execute and document an original research investigation. The research focus can be on any area of your degree programme, can use a number of different research methodologies, and can employ a specific population (e.g., salespersons), a general working sample, or pre-existing/archival data.

The research is conducted under the guidance of an academic supervisor and it allows you to make an original intellectual contribution to your discipline. The student is required to conceptualise, plan, and execute the research, and after this to write it up into a journal-style report.

If you intend to conduct a field study (i.e., in an organisation) it is a good idea to start thinking about your research project early, as gaining access to an organisation can be a time consuming process.

Although the research project is a challenging part of the module, many students find they benefit greatly from the experience. By the submission deadline, you will not only have developed your skills as a researcher, but also gained experience applying theory and research to areas of concern in your discipline. Furthermore, it is not unusual for high quality MSc research projects to be subsequently presented at conferences, and/or published in academic journals. Unless otherwise agreed, the research project supervisor will share authorship, with the student, on any publications and conference presentations arising from the research project.

The Case Studies lectures set the stage for each week of teaching and encourage student exposure to and interaction with the theory, culture, economics, and emerging technologies of the theory and practices of innovation. The case study format encourages active learning and allows the application of theoretical concepts to be demonstrated, thus bridging the gap between theory and practice. Each week features a different topic so students gain in-depth knowledge of 10 innovation topics through weekly case study demonstration and critical analysis. Each case study features an academic lecture followed by a case study presentation from a top-tier industry guest speaker at the executive level discussing challenges and opportunities related to a realworld implementation of the particular case study topic.

Project Management involves all aspects of defining, designing, delivering, and supporting organisational initiatives and product development. These aspects include planning and controlling for scope, time, cost, quality, HR, communications, risk, procurement, and their integration. It involves all activities from initiating projects to managing, directing, controlling, and closing them. This module will address all of these areas in a rigorous and structured way, using three dominant methodologies currently active in operational environments. It will provide students with an active skillset in project management and prepare them to pursue certification in any of these three methodologies. The curriculum will use lectures, activities, case studies, group work, role-play scenarios, and presentations. Students will be taught in a single lecture environment each week before breaking off into smaller groups for project management tools and software training in labs in five of the weeks.

What is technology and how does it evolve? How can managers stimulate technological innovation in organisations? How can managers use technology to disrupt existing markets, and create entirely new ones? These questions lie at the heart of this module. Students will learn how to appreciate the potential commercial and social implications of emerging technologies, and how to orchestrate marketing processes for the creation of new markets.

Over the past three decades, the internet and digital technologies have transformed marketing landscapes beyond recognition. Indeed, they have created an entirely new marketing discipline: digital marketing. This module demonstrates how marketers navigate digital marketing environments successfully: how they implement effective marketing communication strategies, how they create successful digital business models, and how they build strong brands in digital marketing environments.

The module will ensure a solid understanding of fundamental theories on marketing communications and brand management. Based on this theoretical foundation, classroom discussions will be directed at the latest insights from an ever-growing body of research on digital marketing and digital branding. The first part of the module will focus on the idiosyncrasies of digital marketing communications. Students will learn how to develop a digital communication strategy and will be familiarised with relevant digital marketing metrics. Digital communication activities include, but are not limited to, mobile marketing, social media marketing, blogging, email marketing, and search engine optimisation. The lectures will also explain how to combine different social media (i.e., Blogs, Twitter, Facebook, Google+, YouTube, Instagram) in order to achieve strategic marketing objectives. In the second part of the module, the lecturer will examine different online business models including, for instance, internet retail, subscription and curated commerce, two-sided markets, freemium products, and the sharing economy. Finally, the third part of the module will identify effective branding strategies and tactics for digital marketing environments. Specifically, students will learn how digital technology has changed the nature of customer relationships with brands. The module aims to enable students to leverage digital technology for the development of compelling brand identities.

Throughout the module, students will be challenged to identify unintended negative social consequences of the growing digitalisation of consumer worlds, and to understand the dark side of social media. For example, mental health issues of users, the emergence of the “gig economy”, and the proliferation of “fake news” will be discussed. This aims to ensure that students will employ digital technology thoughtfully in their future careers.

Digital technologies allow for the creation and storage of an unprecedented amount of data. The advent of the Internet of Things will further accelerate the growth of digital data, as more and more devices and physical objects will connect to the internet. The ‘digital universe’ is expected to grow from 4.4 trillion gigabytes today to around 44 trillion gigabytes by 2020. This deluge of data presents an immense opportunity for marketing, yet seizing this opportunity requires specific market research skills.This module will introduce students to the rapidly growing field of data science and will familiarise them with its basic principles and general mindset. Students will learn concepts, techniques, and tools that are used to deal with various facets of large data sets. It is essential to develop a deep understanding of the complex ecosystem of tools and platforms, as well as the communication skills necessary to explain advanced analytics. This course will provide an overview of the wide area of data science and the tools available to analyse large amounts of data. The module will also highlight limitations of big data analytics. Specifically, big data analytics assist in improving and developing existing product portfolios, yet their ability to derive insights that may inform the creation of radical innovations and new markets is limited. Potential approaches to address this limitation will be discussed (e.g., combinations with qualitative/netnographic research methods).

In summary, this module aims to provide students with the skills needed to work in data-driven marketing environments.