Replacing a lost visa in the UK

What to do if you lose your visa inside the UK.

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We have made some temporary changes to our process because of Covid-19. We can still help guide you through the process if you have recently lost your visa and you are unsure what to do next.

You must apply for your BRP replacement within 3 months of losing it.

The Home Office will not issue a replacement to you if there are less than 4 weeks left on your original visa. This process can only be followed if you have lost your visa, if you are looking for information about extending your visa because of issues relating to coronavirus, visit our dedicated webpage or contact us if you are unsure about this.

Step 1 - Contact us

Complete our online form so that we can help you. The Immigration Advisory Service will contact you to discuss your next steps.

You should tell us if you have any upcoming travel plans so that we can provide you with the appropriate advice and guidance.

Step 2 - Tell the Home Office

Make sure you have looked for your visa first before you report it to the Home Office because you cannot undo this cancellation, even if you find your visa.

You can report your visa as lost or stolen to the Home Office using their online reporting form. This will cancel your visa so it can no longer be used.

Step 3 - Book a virtual appointment with us

You can start to prepare your BRP replacement application form, but you should not submit it before you have spoken to us about your application.

We will invite you to attend an appointment virtually as we are currently working offsite. This will allow us to check your form with you and help you submit it online.

Once you have submitted your application, you should not normally travel outside of the UK even if you are able to travel (for example, if any lockdown travel restrictions have been removed you should not leave the UK if you have a pending visa replacement application, let us know urgently if you need to travel).

Step 4 - Attend an appointment with a visa centre

Due to Covid-19, the Home Office have introduced some changes whereby they are assessing applications to see if certain student’s old biometrics can be re-used.

Once you have submitted your application, you should receive an email from UKVCAS or the Home Office to confirm whether you are eligible to have your biometrics re-used within 7-10 working days.

You should contact the Immigration Advisory Service at Goldsmiths to let them know whether you have received confirmation of this or not. You should not proceed any further until you have spoken to a member of the team. If you have not received any confirmation, the Immigration Advisory Service at Goldsmiths can speak to the Home Office on your behalf to find out whether you will need to attend an appointment or not.

If you are eligible to have your biometrics re-used, we can help you upload your documents which can be done by downloading an app on your mobile phone or handheld device. 

Alternatively, if you are not eligible to have your biometrics re-used, we can help you book an appointment and upload your documents on the Sopra Steria portal.

Should the UK enter another lockdown in the foreseeable future and the visa centres close, there are legal requirements to follow if you lose your visa. Your application will not be affected by the centres closing so it is safest to submit the application with our help as soon as you can and we will advise you about your personal circumstances.