Room swap/change

The process around changing your room if you’re in Loring Hall, Chesterman House, Ewen Henderson Court, Quantum Court, Surrey House or Town Hall Camberwell.

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Due to the Covid-19 pandemic and limited availability in halls, we are currently unable to process room move request. We expect that we may not be able to process requests or facilitate moves in the first weeks of term or whilst there are students in quarantine or isolation in our accommodation.

If you would like to be considered for a room move, our requests to be added to the room move waiting list will be available later on in the term, as our team’s priority is ensuring all students who are still looking for a place to live are offered a place. Once you have filled in a form, we will then advise you on the process and the next steps.

Depending on your reasons for your request to change rooms, Accommodation Services may invite you to speak to them and see if there is anything that can be done to improve your experience and help you remain in your room, if appropriate. For example, if you would prefer to move to a different room type because of a cost implication, then the finance team may be able to point you in the direction of particular funds or bursaries that you could apply for to help with the cost of accommodation.

If you are concerned about facilities or maintenance issues in your room or accommodation, please ensure you speak to the team in your accommodation in the first instance. Our contact information has details of who to contact.

If you find you have not settled into your room as well as you had hoped, the Campus Support Officers are at hand to help integrate you into the social side of living in student accommodation or adjust to the new environment.

How the process works

If, after you have spoken to Campus Support and Accommodation Services, you would still like to be considered for a room change, Accommodation Services will then look into the possibility of matching you with another student looking to move rooms or, alternatively, moving you to a preferred location within their stock of rooms, where this is possible.

Please note that appropriate rooms are not always available at the point of application and your application may initially be added to a waiting list. Whilst Accommodation Services will always do their best to support students requesting to move rooms, by filling in and submitting the form there is no guarantee that Accommodation Services will be able to facilitate a room change.

We currently aim to start processing room change requests after Reading Week of the first term (around mid-November).

If Accommodation Services can offer you a move to an alternative room, then a viewing will be organised (where possible), and if you would like to proceed, a new offer will be sent to you, which you will need to accept online. Room contracts vary in length and it is your responsibility to check the dates in your agreement before accepting the new offer of accommodation.

Please read our Applying to be added to the room change waiting list (PDF) for additional information on the process.